Return and Replace Policy for NRJ E-Hookah:

We at NRJ E-Hookah strive to ensure your satisfaction with our products. However, please note that due to the nature of our items, we have a strict policy in place regarding returns and replacements. Kindly review the following terms and conditions:

  1. Return Policy:

    • We regret to inform you that we do not accept returns for any purchased items. Once a purchase is made, it is considered final.
    • Please ensure that you carefully review all product specifications and details before making a purchase decision.
  2. Replacement Policy:

    • We offer replacements only in cases where there is a factory defect or malfunction in the product.
    • Replacement requests must be made within 15 days from the date of receiving the item.
    • To initiate a replacement request, please contact our customer service team with your order details and a description of the issue.
  3. Exclusions:

    • We strictly prohibit washing the hookah or the battery with water, as it may cause damage to the product.
    • Any damage resulting from washing the hookah or battery with water will not be covered under this return and replace policy.
  4. Process:

    • If you encounter any factory defects or malfunctions within the 15-day window, please reach out to our customer service team promptly.
    • Our team will guide you through the replacement process, which may include providing evidence of the defect or arranging for the return of the faulty item.
  5. Final Note:

    • We are committed to ensuring the quality and functionality of our products. However, it is essential to adhere to the guidelines and care instructions provided to avoid any damage or issues.
    • We appreciate your understanding and cooperation in following our return and replace policy.

For any further inquiries or assistance regarding our return and replace policy, please feel free to contact our customer service team.

Thank you for choosing NRJ E-Hookah.

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How long should i charge my NRJ E-Hookah before my first session?

Make sure to charge your NRJ E-Hookah for a full 6 hours before using it for the first time. It's recommended to let it charge overnight for the best results.

How much is the shipping in UAE?

For all our UAE clients, our delivery is free of charge.

What does the box include?

Each box includes:

  • 1x LED Panel
  • 1x Acrylic Water Bottle Base
  • 1x Stem
  • 1x Glass Stem
  • 1x Silicone Hose
  • 2x Ceramic Black Pods
  • 2x Mouth-Piece
  • 1x USB Type-C Charger
  • 1x Battery
  • 2x Tong

How to start the session?

  • To turn on the Device press the button 5 times
  • to start the session after turning the device on, press the button 3 times so that the LED is turned RED and the screen is RED, as soon as the color changes back to normal you can enjoy your hookah.